7 Days Return/Replacement Policy

We assure that you will receive your order 100% damage & defect free but still in case if you receive your order defected, damaged or tempered then simply just follow below steps.


We have made very easy and simple 5 Step return/replacement policy for hassle free experience of the consumer.


First Step:

First of all raise a return request from “My account”  (You can check weather your product is under return policy or in a replacement policy under product's page)

  • In case of your ordered product is under a replacement policy then you will get new piece of the same product instead of refund

(We always suggest our customers to keep proof of video, while opening  a package, this always helps in investigation)

Second Step:

After sending return/replacement policy request,  we will call/mail you to ask about further details

Third Step:

We will inspect details and call you back for confirmation of your return/replacement order

Fourth Step:

After confirmation we will arrange pick up at your door at free of cost for a return/replacement of the product and product will be returned to us

Fifth Step:

After receiving and inspecting your return/replacement product, we will send  the new one as a replacement policy or will refund your if it is under a return policy+++


More details:

Replacement/return policy is valid only if you send return request within 7 days of receiving order

Replacement/return policy is valid on any mode of payment except special discounted product


My refund requested is being rejected, why? ---  'Your refund equest could be rejected due to the following circumstances also:

 

If, a return/Replacement request is made after 7 days of receiving the product.

If, the Product sent for a  Return/Replacement request is changed or tempered by customer or it is not in the original condition

If the product you ordered was custom made for you/ is a limited edition or was specially requested by you

If it is in the non returnable product category

If the product is returned without original accessories, warranty cards, original packaging, original boxes, invoice, accessories, freebies, coupons and all of those things which comes with  the product.

Please, note:  We have 7 days return /replacement policy. We have different  return and replacement policies for different category of the products.


All electronic goods , acoustic guitars and all those products whose costs are higher than 49000 INR  are comes under 7 days replacement policy, rest of goods are under7 days return policy.

Repalcement Policy

(Only if you receive damaged product)

To return an item simply send replacement request or call on

+ 91-8799446908 or mail caartflex@gmail.com  for an RMA # (Return Merchandise Authorization).

WHAT IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT?

If you receive a damaged or defective product you can send replacement request within 7 days of receiving order and we will arrange pick up at your address and we will send you shipping return label at no-cost to you.

We will Inspect and test your order after receiving to us. For any immediately help call us  at (+ 91-8799446908).  We can file a damage claim or pickup label. We will arrange for the item to be picked up from your location. Once the item arrives back we will send a replacement to you at our expense or refund the product amount if a replacement product is not available in stock. Customer may asked to send photos of the problem, damage, or defect through whats app + 91-8799446908) or email caartflex@gmail.com  if needed from Caart Flex.

DO I HAVE TO PAY A RESTOCKING FEE IF I RETURN A PRODUCT?

We do not charge a handling or return fee as long as the item is returned in the same condition and packaging as received  with 15 days of invoice date. We will arrange free replacement to you in case of damaged product.

CAN I BUY USING ANY INTERNATIONAL CURRENCIES?

You can use PayPal to pay and have it convert the currency for you, but Caart Flex only accept Indian Currency.

HOW DO I RETURN AN ITEM?

Just raise a request from my account

HOW DO I SHIP IT BACK?

We will ask you to ship your replacement order only if there is no return courier service is available in our system.

HOW LONG WILL IT TAKE TO GET MY REFUND?

Refund will be given if we do not have stock of replacement product.

I DAMAGED MY PRODUCT! CAN I STILL RETURN IT?

Items showing wear, missing items, paperwork, or accessories, with torn or destroyed packaging, scratched, modified, peel off protectors removed, or other conditions making it non-resalable as new may be rejected. If any of the above applies, inquire before returning. If you find any problem in your product, visit that company’s service center.

WHAT CAN I DO IF I RECEIVED A PRODUCT THAT IS NOT LIKE THE PICTURE?

You can simply send replacement request from my account within 7 days of receiving order.

Product images sometimes look different in color or texture than the actual product. The pictures are meant to give the buyer an idea of how the product might look, but can not be exact because lighting and/or your viewing device might show the color or texture different than intended.   Products with wood grain will never be exact to the grain that you see in a picture because the images are not taken of every guitar because we might have hundreds of the same model.  Instead, we take one guitars picture to give you an idea of how it might look. You can request a picture of the guitar you order before it ships to avoid having to ship it back.

CAN I RETURN A PRODUCT BECAUSE IT IS NOT SET-UP OR TUNED?

Musical Instruments are often made of wood, and are thus subject to acclimation (changes in climate). Setup, play-ability, and “action” are subject to change by the very nature that the climate, temperature, humidity, and other factors when the instrument is taken from one environment to another. Guitars can and often do require adjustment upon arrival. Guitars needing adjustment are not defective. Just like a new cell phone, a computer wifi, or bicycle, they can and do need set up despite being new in the box, and regardless of price. If the edges of the frets feel rough, it usually needs a little lemon oil or fret board conditioner to relax the grain. This is part of routine maintenance. We make no guarantee either express or implied as to the setup which should be adjusted locally to your climate. We will gladly assist you with any advice on adjustment, but can not issue return labels or make return policy exceptions based on action or routine maintenance. Your guitar could very well buzz upon arrival even if it were set up here before shipping. Please also note that basic adjustment or simple service is the responsibility of the customer, including a loose nut or screw, or other items that could need tightened or adjusted after shipment, all of which are a routine service and not a defect. All you need to self-tune your string instruments like guitar, sitar etc… Please, be careful while tuning your string instruments or else you might break the string and it doesn’t cover in warranty.

IS SHIPPING COST REFUNDED?

Outbound shipping costs are not refundable. If an item is defective or damaged, we will replace it at our expense, however, if you opt for a refund then it is simply a return and outbound shipping is not refundable.  If free shipping was given, the shipping cost shall be deducted from any refund.  If you do not keep the item and return it, you must also return the free shipping.

WHAT OTHER RETURN POLICY EXCLUSIONS MIGHT I NEED TO KNOW?

We reserve the right to open and inspect any item before shipping. The majority (but not all) of stringed instruments are opened and inspected, so it is likely to be re-taped. If you want an item in a factory sealed box, not inspected, and want to assume the risk, please call and request this in advance. Note that requesting this is at your own risk and will waive any right to return shipping labels or shipping refunds since you request that we not inspect it. Exchange only items include: Custom made items, Microphones (wireless or wired), all recording devices, any perishable item, cymbals, guitar pickups, any form of fluids, fog smoke or haze machines or parts and Oversized items including drum sets, PA Speakers, Guitar Cabinets, Bass Guitar Packages, Light trussing, or any item over 60lbs. These items are exchange only for the same model if defective and you call within 5 days of shipment for RMA#.  Used Items are sold as is without warranty and are not returnable for any reason.


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